Refund policy

 

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you changed your mind and wish to return an undamaged item purchased from our website within 30 days of receiving it, you can definitely do that. However, if you purchased any of our products from a retail store, you'll need to contact your vendor for assistance.

Returns will only be accepted within 30 days from receipt of the product. The item must be complete with all packaging and in "good as new" condition. No refund will be made if the item is returned damaged or incomplete. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@footballsfinest.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@footballsfinest.co.uk. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.